CANCELLATION / EXCHANGE
If you wish to cancel your order which is placed on www.aumgifts.com , please call us on 044 26511602/26512998 or write to
us at firstname.lastname@example.org, within 24 hours of receipt of the product. Our Customer care executives will help you cancel the
order. In case if you have received the product and then want to cancel the order, you need to contact our customer care and
intimate the issue and raise a cancellation request. Post this you need to ship the product back to us and on receiving we
quality check the product and process your cancellation request. Please note that any personalized or customized products
like engraved pens, notebooks, wallets etc. will not be eligible for cancellation and for refund or exchange.
Post receipt of the cancelled product from the customer, Refund/ Exchange of the product will be accepted by A U Marketing
only post confirmation of our Quality Check team that the product is intact with all the tags/ cards/ invoice in place, as
it was when delivered to the customer, and the product is unused and free of any damage.
Post acceptance of cancellation, if you had paid through credit /debit card we shall raise the request and that will take
12 – 15 working days to receive money back in your account. If you had ordered through Cheque/DD/Fund transfer, a cheque will
be issued in your name and couriered, this might also take time our customer care executives will keep you posted on the
Important: It is the sender's responsibility to ensure we receive the products back. We therefore recommend
you send the goods recorded delivery with a tracking number. If the parcel goes missing, we will be unable to exchange or
refund your order.